Basic Tips to Keep in Mind When Submitting your Hurricane Hanna Claim:

Here are some basic tips to keep in mind when submitting your Hurricane Hanna claim:
IMPORTANT: If you have any doubt about which of your insurance policies will apply, SUBMIT YOUR CLAIM TO YOUR HOMEOWNERS INSURANCE COMPANY, YOUR WINDSTORM CARRIER (if separate) and YOUR FLOOD INSURANCE CARRIER. Each policy, if applicable, covers different damage.


Submit your claim IN WRITING as soon as possible.
-Emails will suffice.
-Include your name, address, your policy number (if you have it), the date of loss and a short description of the damage. The description can say, “I have water damage from Hurricane Hanna.” Do not guess where the damage came from or how the water entered your home if you lack expertise. Often times, insurance companies will use these initial statements as a basis to deny coverage.


-If your flood insurance is triggered by your loss, there are very important items to consider:
​​a.​Flood insurance is federally funded, and the claims are not handled like typical homeowners claims. Review your residential or commercial FEMA policy here: https://www.fema.gov/national-flood-insurance-program/standard-flood-insurance-policy-forms
b.​ You must strictly comply with the requirements set forth in section VII. J of your Dwelling Policy, on page 18, or section VII. J of your General Property Policy, on page 17. Claims that do not strictly comply may be denied. Of special note is the 60 day deadline to submit a Proof of Loss. The link to the form is here: https://www.fema.gov/media-library-data/1533073015253-61a3c8a1dce7231a63f4c466a43615a8/FEMA_Form_086-0-09_8-1-2017_proof_of_loss.pdf
​c.​ Try to obtain your own estimates from reputable contractors to provide to your flood claim adjuster, and cooperate fully with your adjuster as they hold the fate of your claim in their hands.

3. Keep a copy of all claim correspondence you submit and receive.

4. Take photographs and/or videos of the damage you’ve sustained.

5. Make temporary repairs to protect your property from further damage.

In the case of this storm, these repairs may include closing holes in your roof, boarding up broken windows, and removing wet building materials from your property. This is an obligation under each of your policies.

6. Do not sign agreements for repairs with strangers approaching your property.

Make sure you are hiring reputable contractors. Unfortunately, we have seen a number of cases where inexperienced or dishonest contractors and/or public adjusters take advantage of property owners dealing with catastrophic events.

7. We do not advocate filing a lawsuit until you have completed the claims process, and ONLY IF you are not afforded the full coverage you’ve paid for.

For flood claims, it may never be advantageous to hire a lawyer, as you will never be entitled to attorney’s fees and, therefore, attorney’s fees would come out of your insurance payment amount.