How and When to File a Texas Department of Insurance Complaint

A man looking at insurance documents

Your insurance company is meant to help you when you suffer losses they have agreed to compensate against. Unfortunately, not all insurers fulfill their promise; some even scam their customers by wrongfully denying their claims or indulging in unfair billing practices.

Thankfully, you can send a formal request to the Texas Department of Insurance to investigate the problems you’re having with your insurer. Read on to learn more about this department and how filing a complaint can help you speed up your case.

What Is the Texas Department of Insurance?

The insurance industry is essential for getting people the compensation they need for things like medical expenses and property damage after some kind of accident or natural disaster. The Texas Department of Insurance, also called the TDI, is a government agency that supervises Texas insurance companies to protect consumers and ensure they carry out that important work. They help guarantee that insurance agents and providers follow the law and compensate their customers when they have a valid claim. 

If your insurance company refuses to perform its duty, you can submit a formal complaint to the department requesting their help. After filing a TDI complaint form, the agents will review your insurance complaint and investigate the matter to understand the situation better. Then, they'll contact the insurance company and work to resolve the issue between you and them.

Also, if the department finds out that your insurer disobeyed the law during their investigations, the insurance company may face additional penalties. Unfortunately, sometimes, the insurance company doesn't answer the complaint at all. In these cases,  you may need a bad-faith insurance attorney to help you file a lawsuit against them.

When to File a TDI Complaint

Generally, the TDI deals with most types of complaints against the insurance industry, whether it's about your life, home, or health insurance policy. So, filing a TDI complaint is a good idea if you encounter any of the following bad-faith practices from your insurance company:

  • They pay you less than what they rightfully owe
  • They refuse to compensate you at all for an incident you suffered 
  • They delay your compensation without valid reasons 
  • They give you a different interpretation of your policy to deceive you 
  • They make any kind of threats towards you
  • They actively refuse to investigate your claims
  • They waste time unreasonably before investigating your claim 

If you're still not sure about whether to file a TDI complaint, you can contact a bad-faith insurance attorney for more advice on how to handle the situation.

How to File a TDI Complaint

Before filing a Texas Department of Insurance complaint, talk to a lawyer first. While you don't need legal representation to file a TDI complaint, a lawyer can provide valuable insights into your case and help you build a strong claim.

Here’s a brief overview of the steps to follow when filing a TDI complaint form:

  • Gather Your Information: Collect all relevant documents, such as your insurance policy, claim number, correspondence with your insurer, and any evidence that supports your claim.
  • File Your Complaint: Submit your complaint to the TDI online or by mail. Be sure to provide clear and concise details about the issue, including dates, names, and any specific violations of Texas insurance laws.
  • Await the Investigation: Once your complaint is received, the TDI will initiate an investigation. This process may take up to a few months.
  • TDI Contacts Your Insurer: The TDI will contact your insurance company to inform them of the complaint and the ongoing investigation.
  • Insurer's Response: Your insurance company will have 25 days to respond to the TDI's inquiry and address the issue raised in your complaint.

Get Relief From Your Insurers With Help From a Texas Bad-Faith Insurance Attorney

The TDI is an essential tool for insurance consumer protection. Filing a TDI complaint can help you defend your rights and get the compensation you deserve from your insurance company. However, remember that the TDI does not have full control over insurance companies, and your insurer may not respond to the complaint. That’s why you need the additional services of a bad-faith insurance attorney.

Working with an experienced bad-faith insurance attorney from Millin & Millin Attorneys can help you determine the right way to pursue your insurance claims and get what you're owed from your insurance company. 

File a TDI complaint against your insurer with help from an experienced Texas bad-faith insurance attorney at Millin & Millin Attorneys.

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